Support

Get a hand.

Most questions are answered below. If yours isn't, a person will read your message.

Common questions

Can my partner see an answer I didn't match on?

No. Non-matching answers are filtered out on the server before anything reaches either device, and there is no count or total to work backwards from.

What happens when we unlink?

The connection and everything shared with it is deleted immediately. Your own answers, journal and check-ins stay with you. Your partner receives no notification.

I didn't get my verification or reset email.

Check spam, then try again from the sign-in screen. Some workplace mail filters delay first-time senders by a few minutes.

How do I get a copy of my data?

Settings → Privacy → Export your data. It contains only your own records, never your partner's.

How do I delete everything?

Settings → Danger zone → Delete account. It removes your profile, answers, journal, check-ins, coach history and any partner link.

Contact

Email support@compatible.app. Include your account email, but never your password. Replies usually arrive within two working days.

For privacy requests — export, correction or erasure — write to privacy@compatible.app, or do it yourself in Settings, which is immediate.

To report a security issue, email security@compatible.app with steps to reproduce. Please don't test against another person's account.

If you need more than an app

Compatible is not a crisis service. If you or your partner are in danger, contact your local emergency number or a domestic support line in your country.